Help Center

Welcome to Made-in-Afghanistan.com Help Center

We’re here to make your experience simple, secure, and satisfying. Below you’ll find answers to common questions about orders, shipping, payments, returns, and more.

If you need further assistance, our support team is always happy to help.

📦 Orders & Payments

How do I place an order?

1. Browse our products and add items to your cart

2. Proceed to checkout

3. Enter your shipping and payment details

4. Confirm your order

You’ll receive an order confirmation email once your purchase is completed.

What payment methods do you accept?

We accept secure online payments, including:

• Credit & Debit Cards (Visa, MasterCard, American Express)

• Other payment methods shown at checkout

All payments are processed securely.

Can I change or cancel my order?

Orders can only be changed or canceled within 24 hours after placing the order.
Please contact us immediately at support@made-in-afghanistan.com with your order number.

🚚 Shipping & Delivery

Where do you ship?

We ship worldwide, including the United States, Europe, Asia, the Middle East, and more.

Where do products ship from?

Products may ship from:

• The United States

• Afghanistan

• International partner warehouses

Shipping origin depends on the product and availability.

How long does shipping take?

Estimated delivery times:

• United States: 5–10 business days

• International: 10–25 business days

Delivery times may vary due to customs or local courier delays.

How much does shipping cost?

Shipping costs are calculated at checkout based on:

• Destination

• Package weight and size

• Shipping method selected

🌍 Customs & International Orders

Will I have to pay customs or import taxes?

Yes, international orders may be subject to customs duties or import taxes.
These fees are not included in your order total and are the responsibility of the customer.

🔍 Tracking Orders

How can I track my order?

Once your order ships, you’ll receive a tracking number by email.
Tracking updates may take 24–72 hours to appear.

🔁 Returns & Refunds

What is your return policy?

• Returns are accepted within 14 days of delivery

• Items must be unused and in original packaging

• Custom or handmade items may not be eligible for return

Please email support@made-in-afghanistan.com before returning any item.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

❗ Problems With an Order

My order arrived damaged or incorrect

Please contact us within 7 days of delivery and include:

• Order number

• Photos of the issue

We will resolve the issue as quickly as possible.

My order is delayed or lost

International shipping delays can happen. If your order appears lost or significantly delayed, contact us and we will assist you.

🔐 Account & Security

Is my information secure?

Yes. We use industry-standard security measures to protect your personal and payment information.

📞 Contact Support

If you didn’t find your answer here, please reach out:

📧 Email: support@made-in-afghanistan.com
🌐 Website: www.made-in-afghanistan.com

Support Hours:
Monday – Friday | 9:00 AM – 5:00 PM (U.S. time)