FAQ

1) What is Made-in-Afghanistan.com ?

Made In Afghanistan is Afghanistan’s largest online food and grocery store, online shopping website & Application. With over 3,000 products and over a 100 brands in our catalogue you will find everything you are looking for. Right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products, Meats – we have it all. Choose from a wide range of options in every category, exclusively handpicked to help you find the best quality available at the lowest prices. Select a time slot for delivery and your order will be delivered right to your doorstep, anywhere in Kabul,You can pay cash on delivery. We guarantee on time delivery, best quality and cheap prices!

2) What places do we ship to?

Made In Afghanistan Online Shopping Site. Shop Online for Groceries, Electronics, Home Appliances, Kitchen Appliances, Women Fashion, Men Fashion, Books, Footwear & 1000s of other Products in Variety of Categories Made In Afghanistan Online Grocery Store and Online Supermarket. In Short Made In Afghanistan is your everything store in Afghanistan.

3) Do you have Cash on Delivery as a payment option?

Yes, we do have Cash on Delivery (CoD) as a payment option. We understand that you might want to pay for an order by cash. That's why we've got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet.

4) How long would my order take to reach?

It's really quick! We strive to deliver all our orders / products in the fastest time possible. Free & Next Day Delivery. That still won't stop us from trying to get you your order faster. On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery.

5) Can I return an item if I don't like it, and if so how?

 We have a 7 days after delivery return and replacement policy. Simply call our support number at +93 799121296 (we take calls or whatsapp on working days (Monday to Friday) between 10 AM and 6 PM). Please don't start shouting immediately, ask for the person who looks after online shopping (you don't want to shout at the wrong guy, it’s no fun). If you do not like calling people, you can also write to us at info@Made-in-Afghanistan.com . Check out detailed Policy here.

6) My question is still not answered?

Please feel free to call us on +93 799121296 or write us at info@Made-in-Afghanistan.com

7) What if I am unable to visit the pick-up store?

Don’t worry, we’ll hold your order for 3 days or we can deliver to your address. After that we’ll return it to the warehouse.

8) Do I need to carry an ID card to the store for picking up my order?

No. Just walk in with your mobile phone. We’ll send you an OTP on your registered number; share that with us and collect your order.

9) Can I cancel my order?

Yes! You can cancel an order as long as we haven’t packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.

10) What are the various modes of payment at Made-in-Afghanistan.com?

You can pay using following methods of Payment: 1. Credit Card 2. Debit Card 3. Net Banking 4. AMEX 5. Cash on Delivery Note: All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

11) What if the amount got debited from my side but I did not receive an Order ID?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please send an email info@Made-in-Afghanistan.com at or watsapp us on  +93 799121296 and we'll sort it out for you.

12) For Cash-on-Delivery orders, can I check the package before making a payment?

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.

13) I am unable to login?

"That’s an easy one. You can either reset the password or choose to login with OTP. If you are using the registered email address, try resetting the password. Click on Forgot your Password option- enter your registered email address and click on Send OTP. The OTP will be sent as SMS and Email. Enter the OTP and create a new password (minimum 6 characters and at least 1 number). Voila! the password has been reset. If the above steps don’t work, you may need to clear browsing cache in Google Chrome."

14) I am not getting a discount even after applying the coupon?

Sometimes a coupon has a maximum discount that can be availed by applying it. If the coupon discount along with the item discount exceeds that threshold, you may not be able to get additional discounts. To avail maximum benefits please look for products that aren’t already discounted. Still confused. Don’t worry a bit! write to us at info@Made-in-Afghanistan.com and We'd help you fetch the best deal.