FAQ – Made-in-Afghanistan.com

Welcome to our Frequently Asked Questions page!
Here, we answer common questions about orders, shipping, payments, returns, and more.

1. Orders & Payments

Q: How do I place an order?
A: Browse our products, add items to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive a confirmation email once your order is placed.

Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, Google Pay, and other payment options displayed at checkout.

Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within 24 hours of placement. Contact us immediately at support@made-in-afghanistan.com with your order number.

Q: Is it safe to use my credit card on your website?
A: Yes! All transactions are encrypted with SSL and processed through PCI-compliant payment gateways. We do not store full credit card details.

2. Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide, including the U.S., Europe, Asia, Middle East, and more. If your country is not available at checkout, contact support@made-in-afghanistan.com.

Q: How long will it take for my order to arrive?
A:

• U.S.: 5–10 business days

• International: 10–25 business days
  Delivery times may vary due to customs or local courier delays.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on destination, package weight, and shipping method.

Q: Will I have to pay customs or import taxes?
A: International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Updates may take 24–72 hours to appear.

3. Returns & Refunds

Q: Can I return an item?
A: Yes! Returns are accepted within 14 days of delivery. Items must be unused and in their original packaging. Custom or handmade items may not be eligible.

Q: How do I return a product?
A: Email support@made-in-afghanistan.com with your order number to receive return instructions and authorization.

Q: When will I get my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Q: What if my item arrives damaged or incorrect?
A: Contact us within 7 days of delivery with your order number and photos. We will assist you in replacement or refund.

4. Accounts & Security

Q: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account allows you to track orders and save shipping information.

Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions to reset your password.

Q: How do you protect my personal information?
A: We use encryption (SSL), secure servers, and other industry-standard measures to protect your data. Your information is never sold to third parties.

5. Careers & Opportunities

Q: How do I apply for a job?
A: Send your resume/CV and a brief cover letter to careers@made-in-afghanistan.com. Include the position title in the email subject line.

Q: Do you offer internships or remote work?
A: Yes! We offer internships and remote opportunities in digital marketing, e-commerce, customer service, and more.

6. Contact & Support

Q: How can I contact support?
A: Email us at support@made-in-afghanistan.com or use the contact form on our website. Our support hours are Monday – Friday, 9:00 AM – 5:00 PM (U.S. Time